FAQ

Do you offer private appointments?

Yes, please visit our private appointments page for details.

What is the average cost of your items?

What is your return/exchange policy?

Please visit our policies page for details.

Can I make changes to my order online?

We generally process orders within 2-3 business days, so once we’ve fulfilled and shipped your order, we will be unable to cancel or make any changes. If your order hasn’t shipped yet—you can always contact us to cancel your order.

Do you have gift cards?

Yes, we have beautiful paper gift certificates you can purchase at the store. We will also be offering eCards as well.

I received my product, but it is damaged. Help!

We want you to love your items! We try to inspect every item but we are only human and sometimes miss things. If you have a damaged item please email us with a picture of the damaged item, your name, order number, and use "Damaged Item Received" as the subject line.