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Policies

In Store Exchange/Return Policy

All items with tags attached may be returned for in-store credit or exchange within 14 days of purchase. All items returned must be in new condition, unworn and unwashed. Sale Collection and Jewelry items are FINAL SALE and cannot be returned. The receipt must be present, no exceptions. In-store credit will be applied to a gift card that never expires. 

In Store Holiday Returns: After November 1st, all items with tags attached may be returned until January 14th for in-store credit or exchange. Receipt or gift receipt must be present.

Something Wrong?

Upon receiving, please inspect your order immediately. 

We pride ourselves on providing clothing and accessories that are of high quality and inspect each item before placing them on our sales floor or website to prevent these issues.

  • If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at sofetchfashions@yahoo.com with attached pictures of the defects so we may address the issue.
  • We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it. 

 

 


Website Return Policy

We pride ourselves on customer satisfaction here at So Fetch Boutique. However, if for any reason you do not love your purchase, return the item in its original condition within 14 days for online credit, less shipping costs. So Fetch Boutique is not responsible for return postage fees and original shipping charges are non-refundable. Merchandise must be returned in the original condition (unworn, unwashed, unaltered) with tags attached.   Online purchase can be returned in-store at any location if receipt is present.

We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. A 20% restocking fee may apply for returns accepted past our 30 days period.

If you would like to exchange an item, we suggest you place a new order for the item you want to ensure that it is in stock. We will refund the cost of the returned merchandise back to you in the original form of payment.

Online Holiday Returns: All online purchases made after November 1st may be returned until January 15th for full refund, exchange or return. Tags must be attached with the item in its original condition. 

 *Final sale, promotional, special ordered items, eyewear, earrings, and hosiery may not be returned or exchanged.

 



Shipping

We use 3-Day Priority Mail with USPS, unless you specifically request another carrier. Shipping costs are based on weight of purchase(s).